Crystal Paradise Travels ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (crystalparadisetravels.com), use our services, or interact with us through any channel.
This policy applies to all interactions with Crystal Paradise Travels, including but not limited to: browsing our website, submitting contact forms, requesting tailor-made tour quotes, booking tour packages, and hiring private transport.
Company: Crystal Paradise Travels
Address: 255/A, Rajamaha Road, Mirihana, Nugegoda, Sri Lanka
Email: reservations@crystalparadisetravels.com
Phone: +94 71 735 2076
For Privacy Inquiries: reservations@crystalparadisetravels.com
We collect information in the following ways:
| Data Category | Information Collected | How We Collect It |
|---|---|---|
| Identity Data | Full name | Contact form, tailor-made form, booking forms |
| Contact Data | Email address, phone number, postal address | All forms and communications |
| Travel Data | Travel dates, destinations, number of travelers, accommodation preferences, special requirements, dietary needs | Tailor-made form, package booking, transport booking |
| Payment Data | Payment method selection, transaction reference numbers | Payment method selections and transaction references (card details are never collected on our website) |
| Technical Data | IP address, browser type, device type, operating system, pages visited, time spent, referring URL | Automatically via server logs |
| Communication Data | Email content, WhatsApp messages | Direct communications with our team |
We use your personal information for the following purposes:
Legal Basis for Processing (GDPR): We process your data based on: (a) Contract performance — to fulfill your booking and provide promised services; (b) Legitimate interest — to prevent fraud and improve our services; (c) Legal obligation — to comply with Sri Lankan tourism and tax laws.
We may share your information with the following categories of third parties:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We retain your personal information for the following periods:
After the retention period, your data is securely deleted or anonymized unless we are required to retain it for legal reasons.
Depending on your location, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal and contractual obligations.
Request your data in a machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at reservations@crystalparadisetravels.com. We will respond to your request within 30 days. We may request verification of your identity before processing your request.
Our website uses essential cookies to enable core functionality, such as secure form submissions and session management. For detailed information about the cookies we use, how to manage them, and their purposes, please refer to our Cookie Policy.
Our website integrates with the following third-party services, each with their own privacy policies:
We implement appropriate technical and organizational measures to protect your personal information, including:
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
Your data may be transferred to and processed in countries other than Sri Lanka, particularly when:
Where applicable, we ensure appropriate safeguards are in place for international transfers.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18 without parental consent, we will take steps to delete that information promptly.
By submitting an inquiry or booking form, you agree that we may contact you regarding your specific request. We will not share your data with third parties for their independent marketing purposes.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority (where applicable) within 72 hours of becoming aware of the breach.
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:
Crystal Paradise Travels
255/A, Rajamaha Road, Mirihana, Nugegoda, Sri Lanka